CUSTOM ORDERS

Commissions as well as custom orders for resale or service-ware are invited. All work is produced by hand and inherently unique for that reason.  Individual sizes and forms will vary slightly from piece to piece and is a natural part of the process.

Custom orders require a 50% non-refundable deposit to begin production.  A consultation and design fee will be applied for new clients that require exploration of specific forms and/or samples of work.  This fee is unique for each job and will be included in the initial quote.  

Production time differs from commission to commission.  Ceramic production typically takes 5-6 weeks for smaller editions (please allow an additional 3-4 weeks if you require samples or for larger editions).  You will be given a general time-frame with your order.  Rush orders are possible at an additional 30% charge.

Customers are responsible for all shipping costs.  Shipping options will be discussed and included in the final payment.

Final payment of balance and shipping is due at time of completion (less the non-refundable deposit).


SHIPPING &
RETURNS
FOR ONLINE ORDERS

Online purchases are shipped USPS Priority Mail and include insurance.  Shipping/Handling is a flat fee of $15 plus $3 per item.

If you are not completely satisfied with your purchase, returns are accepted within 7 days.  Customers are responsible for return shipping.  Please use the original packaging, and securely re-tape the ceramics as they were received. Your full refund will be credited to your credit card once the package has been safely returned.