CUSTOMER SERVICE & FAQ
Many of the products featured in the shop may be made to order. If a product is not listed “IN STOCK”, please allow 4-5 weeks lead time plus 5-7 days for packing and shipping. Contact firstname.lastname@example.org for information about your desired item.
Custom order and/or wholesale orders are invited. All work is produced by hand and inherently unique for that reason. Individual sizes and forms will vary slightly from piece to piece and is a natural part of the process. Contact email@example.com with information about your project to receive a customized quote.
Production time differs from commission to commission. Ceramic production typically takes 4-5 weeks for smaller editions (please allow an additional 3-4 weeks if you require samples or for larger editions). You will be given a general time-frame with your order. Rush orders are possible at an additional 30% charge.
Custom orders require a 50% non-refundable deposit to begin production. A consultation and design fee will be applied for new commissions that require exploration of specific forms and/or samples of work. This fee is unique for each job and will be included in the initial quote.
Customers are responsible for all shipping costs. Shipping options will be discussed and included in the final payment.
Final payment of balance and shipping is due at time of completion (less the non-refundable deposit).
Online purchases are shipped USPS Priority Mail and include insurance. You will be notified by email with your tracking information once the package has shipped. Your order will be processed and shipped within 3-5 business days unless otherwise notified. Shipping/Handling is a flat fee of $10 plus $5 per each additional item. International shipping is available upon request.
Free studio pick-up is available for NYC residents. You will be contacted by email to arrange a convenient pick-up time. The studio is located in Bushwick, Brooklyn nearby to the L train.
Your patronage is valued. If you are not completely satisfied, returns of online purchases are accepted with email notification within 7 days of receipt. Customers are responsible for return shipping. Please use the original packaging, and securely re-tape the ceramics as they were received. A full refund will be credited to your credit card once the package has been safely returned.